Technical support, by the year
Someone updates the site, watches it, backs it up and fixes it when it breaks. That someone stops being you.
What the plan covers
The work that keeps a site alive
Most of it happens without you hearing from us. You hear from us when something needs a decision.
Updates, tested first
WordPress core, theme and plugins updated on a schedule. Anything risky is tried on a copy of the site before it touches the live one.
Security
Continuous scanning, hardened settings, security headers, and cleanup if something gets in. We have cleaned real infections and we document what was found.
Backups
Automatic backups kept away from the server, checked regularly, and restored by us when needed.
Uptime and speed watch
We know the site is down before your customers tell you, and we watch for the slow creep that comes with new plugins.
Small changes
Text edits, a new page, a price change, a form field. The small jobs that would otherwise sit in your inbox for a month.
A written report
What was updated, what was found, what we recommend next. In plain language, not a log file.
Plans
Three levels, one yearly price
Pick by how much the business depends on the site. Prices exclude 14% VAT, and every plan has 14 days money back.
Basic
$99 per year $199
Brochure sites and small business sites
- Security scans
- Monthly backups
- Safe updates, tested first
- Uptime monitoring
- Performance check and SEO ranking
- Broken link monitoring
- Monthly report
- Email support and support platform
- Bug fixing included
Advance
$149 per year $399
Sites that bring in leads and orders
- Security scans
- Weekly backups
- Safe updates, tested first
- Uptime monitoring
- Performance check and SEO ranking
- Broken link monitoring
- Monthly report
- Email support and support platform
- Bug fixing included
Premium
$299 per year $600
Stores and sites the business runs on
- Security scans
- Daily backups
- Safe updates, tested first
- Uptime monitoring
- Performance check and SEO ranking
- Broken link monitoring
- Monthly report
- Email, chat and phone support
- Bug fixing included
Every plan includes the Performance Elevation Kit, and 14 days money back with no questions asked. Prices exclude 14% VAT. In Egypt the same plans are 5,000, 7,500 and 15,000 EGP per year.
When something breaks
What actually happens
The part every agency promises. Here is ours, written down.
- 01
We see it
Monitoring tells us the site is down, slow or infected, usually before anyone calls.
- 02
We contain it
The site goes back to a clean backup or a safe state, so customers see a working site while we work.
- 03
We find the cause
A plugin, a password, a server setting. Fixing the symptom without the cause means it comes back.
- 04
We close the hole
Patch, password rotation, hardening, and a check of every other site we run for the same weakness.
- 05
You get the story
What happened, what we did, what changed, and what it means for you. In writing, in plain language.
Tell us what's slowing your business down.
Thirty minutes is enough to tell whether we're the right team. If we're not, we'll say so and point you to someone who is.