CPSpike: a call centre that bills by the seat
A contact centre running on Amazon Connect. We built it, we run it, and the client pays per seat per month for exactly what they use.
- Per seat
- billed monthly, by role
- AWS
- Amazon Connect
- 0
- hardware to buy
What they needed
A call centre on Amazon Connect, run month to month
A call centre without a room full of hardware, that could grow and shrink with the client's own contracts, and that a supervisor could actually run from a browser.
- Client
- CPSpike
- Sector
- Contact centre
- Services
- Automate
- Platform
- Amazon Connect
- Status
- Live, billed monthly per seat
What we built
What CPSpike got
Six things, in plain terms.
Queues shaped like their teams
Calls routed the way the company is actually organised, instead of a template everyone has to work around.
Menus, flows and voicemail
The whole path a caller takes — from the first menu to the right person, or to a voicemail that someone actually picks up.
US numbers their customers recognise
Local numbers leased and connected to the same system, so a call from the support desk looks like a call from next door.
Supervisors can listen in, and step in
Whisper advice to an agent mid-call without the customer hearing, or join the call outright when it needs saving.
The system does the paperwork
After-call notes written for the agent, a knowledge base to search mid-call, and sentiment analysis on the senior queues.
It runs in a browser
No room full of hardware, no installs. A supervisor opens a tab and runs the floor.
How it is charged
The bill follows the team
Per seat, per month, by role: agent, supervisor, quality assurance, manager. Add-ons like IVR levels, whispering, barging and sentiment analysis are priced separately, so the bill follows the team's real shape instead of a flat licence.
Seats go up and down with their contracts
When the client wins work or loses it, the bill follows within the month.
Supervisors run the floor from a browser
Nothing to install, nothing to maintain on their side.
We keep it running
Queues, flows and numbers maintained month to month — not handed over and forgotten.
Where to go next
Tell us what you want to build.
A website, a mobile app, a CRM or an ERP: tell us what you have in mind and we'll come back with a plan, a timeline and a price. Thirty minutes is enough to tell whether we're the right team.