CPSpike: a call centre that bills by the seat
A contact centre running on Amazon Connect. We built it, we run it, and the client pays per seat per month for exactly what they use.
What they needed
A call centre on Amazon Connect, run month to month
A call centre without a room full of hardware, that could grow and shrink with the client's own contracts, and that a supervisor could actually run from a browser.
What we built
- Queues and routing profiles that match how their teams are organised
- Contact flows, IVR menus and voicemail
- US numbers leased and connected
- Supervisor tools: call whispering and barging
- Smart after-call work, a knowledge base and sentiment analysis for the senior tiers
How it is charged
Per seat, per month, by role: agent, supervisor, quality assurance, manager. Add-ons like IVR levels, whispering, barging and sentiment analysis are priced separately, so the bill follows the team's real shape instead of a flat licence.
- Seats added and removed as the client's own contracts change
- Supervisors run the floor from a browser
- We keep the queues, flows and numbers running month to month
Client quote goes here, once approved. We collect them through the feedback form we send after every project.
- Client
- CPSpike
- Sector
- Contact centre
- Services
- Automate
- Platform
- Amazon Connect
- Status
- Live, billed monthly per seat
Tell us what's slowing your business down.
Thirty minutes is enough to tell whether we're the right team. If we're not, we'll say so and point you to someone who is.